Lead, IT Specialist 0365

Contractor, Full-Time
Washington DC
Posted 2 years ago
  • Assist the IT Service Manager in directing a team of support personnel who troubleshoot IT issues for clients on a daily basis.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Prepare  daily routes for Field Technicians
  • Ensures issue resolutions are completed or escalated with in Service Level Agreement (SLA).
  • Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user
  • Familiar with a variety of the field’s concepts, practices, and procedures.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Leads and directs the work of others; implements corrective actions and coaching to IT specialist.
  • Manage Tier 1 through 3 to resolve tickets; Provide strategies to close out open tickets and;
  • Assist in the performance evaluation; hiring and releasing team members.
  • All other related duties assigned.


  • A+ Certification
  • 3 years of Helpdesk/Technical support experience
  • 1 year of management experience
  • High School Diploma

Job Features

Job CategoryAdminstrative, Customer Service, Information Technology, Marketing, Sales, Social Media

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