Grow Your Career with Smart Geeks
We’re always looking for talented people who love technology and genuinely care about helping others. At Smart Geeks, you’ll tackle interesting problems, build real skills, and be part of a close-knit team that supports each other and the Tacoma community.
Collaborative Culture
Work with experienced technicians and marketers who share knowledge freely and lift each other up.
Real Growth Opportunities
Diverse paths to advance your skills in IT support, web development, and digital marketing.
Meaningful Work
Every day you help real people and small businesses solve problems that matter to them.
Open Positions
- Receive inbound calls and record significant information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Receive and dispatch service calls or deliveries
- Prioritize calls according to urgency and importance.
- Use phone, text message, or emails to technicians or other field units to appropriate locations.
- Monitor the route and status of field units to coordinate and prioritize their schedule.
- Provide field units with information about service calls.
- Enter data into ticketing system, and maintain logs and records of calls, activities and other information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Remotely Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows OS, Linux OS, Chrome OS Mac OS X. Using Remote software Gotoassist or Teamviewer.
- Backup, image and restore data on desktop/laptop systems .
- Provide in and out of warranty hardware( printers, scanners, etc.)
- 2 years of experience in IT or a related field with a strong background in operating .systems, desktop and hardware support .
- When required provide one-on-one technical training to customers.
- 2+ years of IT experience, with at least one year of helpdesk/desktop support experience
- CompTIA A+ certified (will consider experienced candidates who are willing to get A+ certified in 6 months of hire)
- Major Windows and some familiarity with MAC
- Above average communication and documentation skills
- At Home Office ( Desk, Chair, Door)
- Reliable internet connection
- Superior oral and written communications skills
- Good with documentation and working with ticketing systems
- Team player
Job Features
| Job Category | Adminstrative, Customer Service, Information Technology, Marketing, Sales, Social Media |
| Job ID: | 8949 |
| Open Position | 3 |
RESPONSIBILITIES: Receive inbound calls and record significant information. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ke...
- Assist the IT Service Manager in directing a team of support personnel who troubleshoot IT issues for clients on a daily basis.
- Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Prepare daily routes for Field Technicians
- Ensures issue resolutions are completed or escalated with in Service Level Agreement (SLA).
- Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Leads and directs the work of others; implements corrective actions and coaching to IT specialist.
- Manage Tier 1 through 3 to resolve tickets; Provide strategies to close out open tickets and;
- Assist in the performance evaluation; hiring and releasing team members.
- All other related duties assigned.
- A+ Certification
- 3 years of Helpdesk/Technical support experience
- 1 year of management experience
- High School Diploma
Job Features
| Job Category | Adminstrative, Customer Service, Information Technology, Marketing, Sales, Social Media |
Assist the IT Service Manager in directing a team of support personnel who troubleshoot IT issues for clients on a daily basis. Implements policies and procedures regarding how problems are identified...
Don’t See the Right Fit?
We’re always open to hearing from passionate people. Send us your resume and tell us how you’d make an impact at Smart Geeks.