PRIVACY POLICY
Effective Date: Jan, 2 2026
Website: https://mysmartgeeks.com
1. Introduction
Smart Geeks ('Company,' 'we,' 'our,' or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including computer repair, website development, hosting, branding, and business consulting services.
Maryland Governing Law
This Privacy Policy and all related matters shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles.
DMCA / Copyright Policy
Smart Geeks respects the intellectual property rights of others and expects users of this website to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond promptly to claims of copyright infringement.
If you believe your copyrighted work has been copied in a way that constitutes infringement, please submit a written notice including: (1) Identification of the copyrighted work; (2) Identification of the infringing material; (3) Your contact information; (4) A statement of good faith belief; (5) A statement under penalty of perjury; (6) Your physical or electronic signature.
DMCA Notices should be sent to: support@mysmartgeeks.com
2. Information We Collect
We may collect personal information such as name, email address, phone number, billing address, and business details.
Technical data including IP address, browser type, device information, and cookies may also be collected.
For computer repair services, we may temporarily access device diagnostics and system data strictly necessary to complete requested services.
3. Computer Repair Data Access Consent
By submitting a device for repair or remote support, you consent to Smart Geeks accessing necessary system data for diagnostics and repair. We do not intentionally access personal files unless required to resolve technical issues. Clients are encouraged to back up their data prior to service. Smart Geeks is not responsible for data loss during repair unless caused by proven gross negligence.
4. GDPR Compliance (EU Users)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, object to processing, and request data portability. Legal bases for processing include consent, contract performance, legal compliance, and legitimate business interests.
5. CCPA Compliance (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. Smart Geeks does not sell personal information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
7. Contact Information
Smart Geeks
Website: https://mysmartgeeks.com
Email: support@mysmartgeeks.com
TERMS & CONDITIONS
1. Acceptance of Terms
By accessing this website or purchasing services from Smart Geeks, you agree to be bound by these Terms & Conditions.
2. Services Provided
Smart Geeks provides computer repair, website development, hosting services, branding, and business consulting. All services are subject to project scope agreements.
3. Payments
Payments must be made according to agreed pricing. Failure to remit payment may result in suspension of services.
4. Intellectual Property
All custom designs remain property of the client upon full payment unless otherwise stated. Smart Geeks retains the right to display completed work in its portfolio.
5. Limitation of Liability
Smart Geeks shall not be liable for indirect, incidental, or consequential damages arising from service use.
6. Governing Law
These Terms shall be governed by the laws of the State of [Insert State].
REFUND & SERVICE POLICY
1. Website & App Development Services
Due to the custom nature of digital services, deposits are non-refundable once work has commenced. Refunds may be considered only if work has not started.
2. Computer Repair Services
Diagnostic fees are non-refundable. If a repair cannot be completed, only the agreed repair portion may be refunded.
3. Hosting & Subscription Services
Hosting fees are non-refundable once service is active unless otherwise specified in writing.
4. Chargebacks
Clients agree to contact Smart Geeks before initiating chargebacks to allow dispute resolution.
5. Service Satisfaction
Smart Geeks is committed to client satisfaction and will make reasonable efforts to address concerns within project scope.